This platform is located at https://www.ctclouds.com/ (the “Website”), which is owned and operated by China Telecom Global Limited and its affiliates or agents (hereinafter referred to as “CTG”, “the Company”, “we”, or “us”). This Statement describes how we collect, use, disclose, transfer, store, and share (collectively, “Process”) your personal information for the products, services, activities, and experiences of the Website (“the Product”).
We are committed to complying with applicable data protection and privacy laws and regulations, including but not limited to the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”), the Personal Information Protection Law of the People’s Republic of China (“PIPL”), and all subsequent amendments to such laws and regulations. Where required by such laws and with your consent, your use of this website constitutes your acceptance of the terms of this Privacy Statement.
This Privacy Statement does not apply to any products, websites, or content provided by third-party cloud platforms (including "e-Surfing Cloud Platform"). When you provide personal data to us on a third-party cloud platform website or platform, the personal data you provide may be collected separately by the third-party cloud platform and is subject to the privacy statement of the third-party cloud platform website or platform. We are not responsible for the compliance measures of such websites or platforms.
As used in this Privacy Statement, "Personal Information" means information that relates to an identified or identifiable individual under applicable law. For example, this information may include your name, address, email address, business contact details, or information collected when you interact with us through our websites or events.
1. Information Collection
(a) Information related to opening a website account: During your use of this website or our services, the Company may collect certain information related to you (such as your account information, email address, and password) in order to provide you with account opening and after-sales services for the cloud service platform.
(b) Authentication information required to activate platform services: If you need to activate platform services after logging into your website account, the Company may collect the registration authentication information required before activating the service, such as your authentication account, email address, region, city, contact name, phone number, email, address, bank account information, authorization, and identity authentication information, etc.
(c) Registration information required for opening or binding a specific cloud platform account: After you log in and pass the platform authentication, if you need to open a third-party cloud platform account, use its services, and use the cross-platform unified billing service on this website, the Company may collect personal information related to the registration or binding account required for the authorization of the required cloud platform billing account in order to complete the authorization authentication of the relevant third-party cloud platform account.
(d) Each time you visit this website, we may automatically collect the following information for analysis and diagnosis of problems: Technical information, including your Internet Protocol (“IP”) address (a unique identifier used to connect your computer to the Internet), browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. Information about your visit, including clickstream data of the full Uniform Resource Locators ("URLs") to, through, and from our site; products and services you viewed; page response times; download errors; length of page visits; page interaction information (such as scrolling, clicks, and mouse movements), and methods by which you browse away from the page.
(e) In business cooperation, we collect your company's basic information, such as company name, industry type, and designated contact information, to provide you with authentication, activation, and after-sales service for your cloud platform service account.
(f) We collect your consumption records, payment information, account balance change information, and other consumption bill information on the multi-cloud platform website after you activate the relevant cloud platform, in order to provide you with payment and other order management functions.
You have the right to choose not to provide or disclose your personal information to us. However, if you refuse to provide or do not allow us to collect your personal information, we may not be able to provide you with certain information or services or you may not be able to log in to access certain parts of this website. We only retain your personal information to the extent necessary to achieve the following purposes:
2. Use of Personal Information
Where permitted by law and with your consent, the Company may use your personal information for the following purposes:
(a) Providing this product: Providing and delivering one-stop cloud service products and processing related activities, including registration, subscription, purchase, and payment, and sharing your information with providers of payment and transaction performance services in order to process your order.
(b) Operate, evaluate, optimize, improve, and develop products: Evaluate the use of this product, analyse performance, fix errors, test, provide product support, conduct research, statistics, surveys, improve and develop products, and solicit your feedback.
(c) Communicate with you: Communicate with you about the Product through different channels and respond to your requests.
(d) Recommendation and marketing: Recommend products suitable for you, understand your preferences, and conduct marketing and promotion.
(e) Comply with legal obligations: Comply with applicable law, legal process or lawful governmental requests, or in connection with any claim or potential claim against us or our parent, shareholders, subsidiaries, and affiliates. For example, we collect your bank account information from third-party payment service recipients for identity verification purposes.
(f) Fraud and abuse prevention and credit risk: Detect, investigate and prevent potential violations of our policies, and identify activities that pose security risks, fraud, abuse, or illegal activities in order to protect the safety of our customers, the Site, and others. We may use scoring methods to assess and manage credit risk.
(g) Other purposes: We also need to obtain your consent, where necessary, to use your personal information for other specific purposes that we communicate with you.
3. Data Storage and Sharing and Transfer of Personal Information
We retain your personal information to enable you to continue to use this product and only for the purposes described in this Privacy Statement, to meet legal requirements (including but not limited to tax and accounting purposes), or to notify you otherwise. The duration for which we retain specific personal information depends on its purpose or the law requires that the information be retained for a longer period. We will delete your personal information in accordance with applicable laws.
Your personal information will be stored in servers in Hong Kong, and this website will not transfer your data across borders. If your use of a third-party cloud service platform involves cross-border data transmission, you should follow the relevant agreements and privacy statements of the third-party cloud platform, and we do not assume any responsibility.
We may disclose your personal information to third parties only in below circumstances:
(a) Sharing personal information with our affiliates: Affiliates will be bound by this Privacy Statement or follow equivalent protections as this Privacy Statement.
(b) With the third-party cloud platform service provider you selected: Based on your explicit selection, we may need to cooperate with third-party cloud platform products to provide the one-stop platform services you need. For example, when you select the account binding service of a specific cloud platform, we need to share account information with the third-party cloud platform to verify the account registration and share your consumption and payment information on the relevant platform in accordance with your service agreement.
(c) Third-party service providers selected by us: We may hire other companies to perform related activities on our behalf, such as delivering services for this product, sending communications, processing payments, real-name authentication, assessing credit and compliance risks, analysing data, providing marketing and sales assistance (including advertising and campaign management), managing customer relationships, and providing training.
(d) Business transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally becomes one of the transferred business assets but will remain subject to the Privacy Statement that governed it prior to the transfer. Additionally, although in the unlikely event that we or substantially all of our assets are acquired, your information may be transferred. In such a scenario, we will provide you with advance notice and the opportunity to provide appropriate consent or objection to the transfer.
(e) Protection of ourselves and others: We release account and other personal information when we believe release is appropriate to comply with applicable law, enforce or apply our terms and other agreements, or protect our rights, property, or safety, which includes exchanging information with other companies and organizations for fraud protection and identification, as well as credit risk reduction.
(f) Sharing with your opt-in consent: Except for the above, you will be notified when your personal information is shared with a third party and will have the opportunity to choose not to share your information with the third party.
(g) Whenever we transfer, store or process your personal information, we will take appropriate measures to protect your personal information. These measures may include adopting standard contractual clauses under applicable law, obtaining your consent, or using other legal means to transfer your personal information.
4. Cookies
(a) Your visit to this website may be recorded and collected using "cookies" to analyse the number of visitors and usage patterns. Cookies are small amounts of information that are automatically stored on a personal computer's web browser and can be retrieved by this website.
(b) The information collected by cookies is anonymous data and does not contain information that personally identifies you.
(c) Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to disable cookies or to notify you when a cookie is set. However, please note that some website features may not function properly if you disable cookies.
(d) We may hire third-party service companies, such as email delivery companies, to use pixel tags and cookies to measure advertising effectiveness and understand how visitors use our website.
5. Security
Personal information stored electronically is password protected and encrypted on this website. Our systems are located in restricted areas, and only authorized employees and agents are allowed to access personal information.
Although reasonable measures are taken to ensure information security, it is impossible to guarantee absolute information security in the Internet environment. If personal information is leaked, we will immediately take remedial measures and notify you.
Please use a complex password to help us ensure the security of your account and keep your account information secure. If you find that your personal information has been used unlawfully or has abnormal activity, please notify us immediately.
6. Changes to this Statement
As our business changes over time, our Privacy Statement may also change. You should visit our website frequently to review the latest changes. Unless otherwise stated, our current Privacy Statement applies to all personal information we have about you and your account. However, we stand by our commitment to always notify customers who will be affected and provide them with appropriate choices in the event of significant changes to our Privacy Statement.
7. Language
If there is any conflict between the Chinese and English versions of this Statement, the Chinese version shall prevail.
8. Your Consent and Your Rights
You can review, change, amend, or delete your personal information. You may have additional rights under certain applicable laws, as detailed in the applicable supplemental privacy statement. If you are unable to manage your personal information yourself, you can always contact us for help. We will ask you to verify your identity before exercising your rights. You can choose how your personal information is collected and used. You can choose not to provide certain information, but you may not be able to use certain products as a result.
9. Contact Details
If you have any concerns about privacy compliance, please contact us via:
Contact: China Telecom Global Limited (Compliance Department)
Address: Floor 28, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Email: dataprotection@chinatelecomglobal.com
If you are interacting with this website on behalf of or through your organization, your personal information may also be subject to your organization's privacy statement. Please contact your organization first to address your concerns.
